Questions parents ask us.
Answers from our pediatricians, dentists and orthodontists. If yours is not here, call reception on 04 430 5926.
Before you come
Booking, what to bring, insurance and languages.
How do I book an appointment?
Ask Salma, our AI receptionist, at any hour, or call reception on 055 931 1752 or 04 430 5926, Sat-Fri, 9AM - 6PM. Tell us which department you need and we will confirm a time.
What should I bring to a first visit?
Your child’s Emirates ID or passport and yours, your insurance card, their vaccination record, any recent reports or referrals, and a list of your questions. If you have moved to Dubai, bring whatever the last clinic gave you.
Do you bill my insurance directly?
We hold direct billing agreements with fifteen insurers. Coverage differs by plan and by department — pediatric and dental are often covered differently — so tell us your insurer when you book and we will confirm your eligibility before the visit. Anything not covered can be split into four payments with Tabby.
What language will the consultation be in?
Every doctor at the clinic consults in English and Arabic. Tell reception which you prefer when you book.
Where are you, and when are you open?
Unit 1011, First Floor, Block B, Building 64, Al Razi Building, Dubai Healthcare City. We are open Sat-Fri, 9AM - 6PM.
From what age do you see children?
Pediatrics covers birth to 18 years, including newborn and premature baby care.
Can my older children visit the pediatrician, or just my baby?
A pediatrician treats children of all ages, from newborns to teenagers.
My child has a dental emergency. Can you see us today?
Call 055 931 1752 and tell reception it is an emergency. If it happens during our opening hours, Sat-Fri, 9AM - 6PM, call or come in and we will do what we can to fit your child in.
Babies & newborns
Feeding, sleep, and when something is worth a call.
I’m afraid that if I touch my baby’s umbilical cord it will hurt them. Is this true?
Most parents feel the same, but there are no nerves in the umbilical stump, so your baby feels nothing when it is cleaned or handled.
Occasionally my baby has green poop. Is this normal?
Yes, this is normal. Check with your pediatrician if the stool is black, or if you see any blood.
Should I sterilize the bottle after every use?
In the first few months it is safer to sterilize bottles regularly, and a bottle sterilizer makes that easy. From around six months this becomes less critical, though thorough washing still matters.
Should I wake my baby for feeding?
In the first few months we recommend waking your baby every three hours during the day and every five hours at night to feed. Your pediatrician will tell you when it is fine to let them sleep through.
How long should I keep breastfeeding?
Breastfeeding for up to twelve months is recommended, and some parents continue to two years. It is a personal decision, and your pediatrician can help you think it through.
Is it safe to give water to my baby?
Small quantities of water can be given once your baby starts solid food, usually around six months. Before that, breast milk or formula provides all the fluid they need.
Why does my baby’s stomach hurt after feeding?
As babies feed they swallow air, which causes gas and stomach discomfort. Winding your baby during and after a feed usually helps.
At what age should I introduce solid food to my baby?
At around six months, when the digestive system is developed enough to handle it. Introduce one food at a time so any reaction is easy to spot.
At what age should I be concerned about my child’s speech delay?
Most children say simple words by twelve to fifteen months and react actively to sounds around them. If your child is not doing either, it is worth raising at a check-up.
Why does my child look pale despite normal hemoglobin levels?
Pallor has many causes. A common one is iron deficiency, which can be present even when hemoglobin reads normal. A pediatrician can assess it properly.
Children’s teeth
First visits, anxiety, fillings and crowns.
My child is frightened of the dentist. What happens first?
Nothing happens that your child has not agreed to. They choose a film from the menu, the screen goes on, and the dentist explains and demonstrates each instrument before it is used. If that is not enough, we offer nitrous oxide — laughing gas — which leaves your child awake but relaxed.
When should my child first see a dentist?
Bring them before anything hurts. A first visit with nothing wrong is how a child learns the chair is harmless, and it means we meet each other before there is a problem to solve.
Do you treat children with autism or additional needs?
Yes. Our dentists are trained for sensory sensitivities and communication differences, using social stories and an approach informed by applied behaviour analysis. Where a child cannot be treated in the chair, we offer nitrous oxide sedation or treatment under general anaesthesia in hospital.
What do you mean by painless dentistry?
We use a single-tooth anaesthesia system called The Wand, which delivers anaesthetic slowly and precisely. It makes the injection itself far more comfortable and numbs only the tooth being treated.
Why should I consider white crowns for milk teeth?
Parents often wonder why it matters when milk teeth fall out anyway. They hold the space and guide the permanent teeth in behind them, so a badly damaged milk tooth is worth restoring rather than losing early.
How often should teeth be cleaned?
Every six months is a good rule. Your dentist may suggest more often depending on your child’s teeth and how easily plaque builds up.
How often should we floss?
Once a day is enough to keep teeth and gums healthy. Twice a day is worth it if food tends to get caught between teeth.
Braces & alignment
When to assess, how long treatment takes.
When should braces be assessed?
Most children can be evaluated by age seven. Early assessment catches alignment problems and lets us plan treatment at the right time rather than the urgent one. Myobrace can start from as young as four.
How long will my child need to wear braces?
On average about two years, though it can be shorter or longer depending on what is being corrected and how the teeth respond.
Still not answered? Reception answers the phone Sat-Fri, 9AM - 6PM, and Salma can take a booking at any hour.